Priced from
the scope.
Site review and the written scope are priced into the project cost, and that cost depends heavily on location. There is no rate card: every project gets a written scope before anything is pulled, and coverage plans keep the system serviced after the install.
Coverage after the install.
A plan is priced per system, on device count and site, and appears as its own line in your written scope. Plans renew yearly.
Care
Homes and small offices.
- One preventive visit a year: batteries, firmware and security updates, camera cleaning and re-aiming, recording and retention check.
- Refreshed labeled documentation after each visit.
- Member labor rate on repairs.
- Standard scheduling.
Priority Care
Businesses where a camera or door being down is a problem.
- Everything in Care, with two preventive visits a year.
- Remote health monitoring: we are alerted when a camera or recorder goes offline or storage runs short.
- Priority scheduling included, no fee.
- Labor included on covered repairs; parts at cost.
- An annual report of what was checked, found, and fixed.
Priority Care+
Sites on cloud video, access control, or managed networks, and properties with more than one building.
- Everything in Priority Care.
- Cloud licenses for video, access control, and network management included.
- Unlimited remote support.
- Spares on hand for critical devices so a failure is swapped, not ordered.
- Quarterly remote review of the system.
Most homes and small offices need Care. We will say so when a higher tier is not worth it for your system.
An installed system needs a little attention every year: batteries in panels and backup supplies age out, cameras and recorders need firmware and security updates, lenses drift and fog, and storage quietly fills until retention is shorter than you think. A coverage plan puts that on our calendar instead of yours.
Standard or priority.
Standard
Standard scheduling is the next available visit, with no scheduling fee.
Priority
Priority scheduling is for when the calendar is full and the problem cannot wait: the next business day, for a priority fee we quote before we book anything. It is included with Priority Care and Priority Care+.
Our word
If a standard slot is open sooner, we tell you, and there is no fee.
Straight answers, before we pull a single cable.
- The visit, the design, materials, labor, termination and labeling, testing, drawings, a device list, and the handover walkthrough. Nothing is pulled until the written scope is approved.
- We certify our workmanship. Terminations, labeling, and documentation are our own work. Equipment that fails is replaced for a replacement fee. Fully insured, including an umbrella policy.
- 24/7 monitoring for video and alarm is a recurring service delivered through Honeywell and ADT. It runs under the monitoring provider's own agreement, so its terms are set there rather than in our project quote.
- You submit the project, we walk the site and return a written scope, then we install, test, and hand over labeled drawings and a device list.
- Suffolk County, Nassau County, and New York City, with work that also runs statewide.
- Yes. We are a New York State Department of State Security or Fire Alarm Systems Installer, license 12000300071.
- 24/7 monitoring for video and alarm is delivered through Honeywell and ADT. It is a recurring service, not a separate install card.
- Coverage plans put yearly maintenance on our calendar. Most homes and small offices need Care. We will say so when a higher tier is not worth it for your system.
Still have a question?
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